Account Executive

San Francisco

About Pulse

Pulse is a fast-growing Series A startup building a crowdsourced knowledge marketplace for tech executives and GTM teams. With over 27,000 Directors, VPs, and CXOs in the executive knowledge community, Pulse is set to change how market research is done today. Companies like Salesforce, Microsoft, and Okta rely on Pulse to turbocharge their strategy, content, and marketing teams. Learn more about Pulse at www.pulse.qa.

About the role

We are looking for an Account Executive to join our sales team and focus on closing new business in addition to building out the entire sales team. You will be responsible for driving sales opportunities with prospective customers as well as expanding business within existing Enterprise accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Pulse most effectively. You'll also work closely with our Customer Success team on building out sales and up-sell processes.

What you’ll do
  • Own the full sales cycle from lead to close
  • Establish lasting relationships with senior executives and decision-makers
  • Build Pulse awareness across multiple marketing teams
  • Identify customer needs to ensure customer success with special emphasis on signup, upgrade, and renewal
  • Collaborate with other members of the sales team (Customer Success, Engineering) to build strategic adoption plans for customers
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • Handle all customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiries
  • Drive revenue through proactive outreach to key accounts
What you should have
  • 4+ years of Account Executive experience
  • Relevant sales experience, preferably in a SaaS organization
  • Experience managing a pipeline and closing large contracts
  • Excellent communication skills both with customers and within an organization
  • Proven negotiation and closing skills
  • Strong track record of navigating within large and mid-market organizations
  • Ability to develop senior level relationships quickly and effectively
  • Experience presenting to senior managers and the C-suite
  • Ability to manage multiple opportunities simultaneously at various stages of the buying process
  • Takes an active interest in increasing customer satisfaction and deepening customer relationships
  • Ability to be flexible and adaptive
  • Experience with enterprise SaaS vendors preferred
  • Bachelor's degree required
  • Some travel required