Customer Success Manager

Toronto or Waterloo

About Pulse

Pulse is a fast-growing Series A startup building a crowdsourced knowledge marketplace for tech executives and GTM teams. With over 27,000 Directors, VPs, and CXOs in the executive knowledge community, Pulse is set to change how market research is done today. Companies like Salesforce, Microsoft, and Okta rely on Pulse to turbocharge their strategy, content, and marketing teams. Learn more about Pulse at

About the role

Customer Success Managers play a critical role in making our customers happy and successful while executing on our company vision. We're looking for an experienced Customer Success Manager to join our growing team.

As a Customer Success Manager, you’ll be responsible for partnering with our customers to help them achieve their goals. You’ll work with customers to understand their upcoming marketing initiatives and how market research can amplify their impact. You’ll be a trusted advisor with expertise on how to run market research and share your product knowledge. You’ll project manage and make sure key deadlines are met. You’ll understand customers’ business objectives and align them with product capabilities.

You’ll lead end-user training and enablement initiatives, conduct business reviews, and serve as the “voice of the customer” in internal meetings. You’ll be responsible for ensuring retention, identifying new business opportunities, and driving high product usage and value across our customer base.

What you need to succeed:
  • Strong English communication skills (both written and verbal)
  • Experience working in a customer-facing role
  • Detail-oriented and organized
  • Passion for dissecting data and translating into key takeaways
  • Comfort with Microsoft Excel
  • Enjoy working with customers and teams
  • Self-starter
  • Enjoys managing projects and delivering results on time
  • Ability to work/be available West Coast business hours (required, regardless of location as you will be in charge of West Coast-based accounts)

Bonus points for:
  • Knowledge of the B2B SaaS tech industry
  • Experience as a Customer Success Manager
  • Time spent at a fast-growing startup