Toronto or Waterloo
Pulse is a fast-growing Series A startup building a crowdsourced knowledge marketplace for tech executives and GTM teams. With over 27,000 Directors, VPs, and CXOs in the executive knowledge community, Pulse is set to change how market research is done today. Companies like Salesforce, Microsoft, and Okta rely on Pulse to turbocharge their strategy, content, and marketing teams. Learn more about Pulse at www.pulse.qa.
Customer Success Managers play a critical role in making our customers happy and successful while executing on our company vision. We're looking for an experienced Customer Success Manager to join our growing team.
As a Customer Success Manager, you’ll be responsible for partnering with our customers to help them achieve their goals. You’ll work with customers to understand their upcoming marketing initiatives and how market research can amplify their impact. You’ll be a trusted advisor with expertise on how to run market research and share your product knowledge. You’ll project manage and make sure key deadlines are met. You’ll understand customers’ business objectives and align them with product capabilities.
You’ll lead end-user training and enablement initiatives, conduct business reviews, and serve as the “voice of the customer” in internal meetings. You’ll be responsible for ensuring retention, identifying new business opportunities, and driving high product usage and value across our customer base.