SaaS Management

SaaS sprawl can be an issue for organizations as the increasing number of third-party apps used may leave IT departments in the dark about spend, security, and usage. To tackle this, SaaS management platforms (SMPs) are emerging as a tool that can regain centralized control. After a year of remote teams and the potential accumulation of SaaS tools, how are tech leaders managing SaaS within their organization?

In this One-Minute White Paper, Pulse surveyed 157 tech leaders to understand:

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SaaS Management

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Data collected from Mar. 2 - Mar. 29, 2021

Total respondents: 157 tech leaders

SaaS partnerships are on the rise

Overall, 81% of tech leaders have seen their number of SaaS partners increase over the past 12 months, with most (35%) citing an 11-20% increase in partnerships.

The majority of tech leaders (52%) report using 1-20 SaaS apps in their organization, though 14% report using over 100 SaaS apps.

SaaS partnerships account for 6-10% of budgets for most decision makers (31%), with 11% reporting that such partnerships account for more than 20% of their budget.

Leaders that use SMPs are more satisfied with the state of their SaaS-tracking processes

17% of decision makers are currently using an SMP.

For those not currently using an SMP, 32% plan on purchasing one within the next 12 months.

More than a third (34%) of decision makers overall are unsatisfied with their current SaaS app data tracking processes.

However, of those who use an SMP, 92% are satisfied with their data tracking process (n = 27), compared to the 61% who don’t use a third party SMP (n = 130).

Security top-of-mind as SaaS sprawl increases attack surface area

Security (75%) is the top concern when it comes to SaaS sprawl, followed by compliance (58%), costs, and shadow IT (both 57%).

Increased attack surface is the top security concern with SaaS sprawl (59%), followed by data leakage due to employees sharing information outside the organization and belated disclosure of security issues from vendors (both 58%).

Leaders want SMPs to offer visibility and access controls to deal with unused subscriptions and costs

Identifying unused subscriptions (49%), least privilege access (49%), and visibility (49%) formed a three-way tie as the most desirable features leaders want to see SMPs offer.

Usage/consumption metrics are the top SaaS concern (68%), followed by usage costs (62%), adoption, and support and operations costs (both 54%).

Respondent Breakdown


SaaS Management

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About Pulse

Pulse is a social research platform trusted by technology leaders around the world. These leaders rely on the community to make connections, share knowledge, get advice, and stay on top of current trends in the technology space. The questions, polls, and surveys posted in the platform are curated in Pulse's One-Minute White Paper reports, which reflect what technology leaders care about right now—and in the rapidly evolving world of software, real-time data and insights in what matters most.