Digital transformation is when a business overhauls their systems and operations using the latest available technologies to optimize the customer and employee experience. But in practice, digital transformation is far from straightforward.
Replacing decades of legacy technology with modern, cloud-based SaaS requires diligent planning and orchestration across the entire business. For digital transformation to be a success, every employee has to adapt to new technology and processes. Digital transformation also requires digital leaders that are “transformation agents” can speak the language of the business to foster buy-in across the organization.
The COVID-19 pandemic has accelerated the need for businesses to move forward, but as we begin 2021, how much actual progress have IT leaders made with their digital transformation efforts?
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