PULSE ON ROBOTIC PROCESS AUTOMATION

Top RPA Questions on Pulse

What is IT specifically delivering for RPA to drive business impact?

1

How can IT make the case for RPA to business?

2

How are you quantifying success for your RPA implementations?

4

Why are a large percentage of IT Execs in this community not investing in RPA? Is RPA relevant to most industries?

3

Top choice for RPA products

AUTOMATION ANYWHERE

What are your spend intentions with Automation Anywhere Enterprise?

Of the Automation Anywhere users who are replacing the product, 100% are moving to BluePrism.

Sneak Peek: Top RPA questions on Pulse

What is IT specifically delivering for RPA to drive business impact? What are examples for software companies to learn from?

- CIO, Public Multinational Software Company

Q1.

CIO, Information Technology


At a minimum, IT should help select the vendor, should manage the implementation (if not do it themselves), and provide the monitoring/support for the implementation. IT should have RPA capabilities on hand (or with a partner company) so that they can:


a. speak to it confidently,

b. show a demo,

c. quickly do a proof-of-concept, and

d. point to examples of where they’ve had success with RPA.


IT must ensure they are not an impediment, but a partner to RPA. Some of the software companies to look at are Blue Prism, Automation Anywhere, and UIPath.

+ 5 more

How can IT make the case for RPA to business?

- CIO, Growth Stage Software Company

Q2.

VP of IT, Financial Services


The best way to frame this, is to discuss the benefits of RPA in terms of short-term and long-term benefits.


The short-term benefits and quick wins in RPA are pretty simple – the business is able to cut cost rapidly. Process Automation focuses on removing unnecessary manual processes in a business. This leads to a business being able to scale down on manual labor, hence decreasing overall costs. However, this argument is too simplistic and to be honest, a little short sighted.

SVP Technology, Professional Services Arvind Radhakrishnen


IT needs to help with evaluation of appropriate RPA vendor, selection, rate negotiation, setting up BOT farm, to ensure larger enterprise can utilize them extensively. You may be surprised to see a BOT designed for one LoB may be able to solve a similar problem for another LoB. It’s ITs job to facilitate this.


I would, instead, focus on the longer-term benefits of RPA. The name of the game is efficiency; the true benefit of RPA is the reduction in the time a process takes. Focus your discussion on that. Not only does the decrease in overall time free up resources for the business, it also improves overall customer satisfaction.


Cost benefits tend to be one time, focusing on customer satisfaction has a revenue multiplier for the company. Taking this angle in your RPA discussions with business will make your case for this introduction much stronger.

Q3.

Why are a large percentage of IT Execs in this community not investing in RPA? Is RPA relevant to most industries?

CTO, Large Software Company


I see IT leaders investing. They are investing on RPA within their own environment as well as working with the LOB’s to help them use RPA tools to automate processes. I started backing 2014 as we were looking for ways to automate process with highly repetitive tasks. I have seen companies across industries working on RPA initiatives. Yes, there has been mixed results by some people but that usually can be traced back to not understanding the cost savings for each RPA implementation.

+ 3 more

CIO, Financial Services


I feel like most of the investment in RPA is being driven by the BI & Analytics side of the house and not IT. This could be a knowledge gap but it’s also potentially due to many IT departments are still viewed as operations focused Vs business value drivers. One could argue that the best way to move this forward within IT is to build partnerships with those parts of the org that may be using RPA and to automate more. Another alternative is to make this an actual objective and run a POC with a product that is focused on RPA.. suggestions?

+ 5 more

Q4.

How are you quantifying success for your RPA implementations?  

- VP of IT, Financial Services

CIO, Large US Bank


Our number 1 - Improvements in KRI (Key Risk Indicatiors)


Q3.

CISO, Educational Services Provider


We measure our RPA efforts with specific KPIs against the process being automated.

+ 7 more

Q3.

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